Mind Health Care is a private business and we do not get paid by Medicare or any other agency when patients do not attend appointments. If you book an appointment you are responsible for payment in the event that you do not attend or do not provide 24 hours notice of cancellation. Our cancellation policy is strictly applied and we DO NOT waiver cancellation fees. A $100 fee is payable PRIOR to scheduling another appointment unless a minimum 24 hours notice is provided when cancelling an appointment.
Subsequent appointments cancelled or not attended without providing 24 hours notice, incur the full private consultation fee (listed above). We have a 24 hour phone answering service for patients to provide notice of cancellations outside reception hours. Our policy is in accordance with the recommended cancellation policy of the Australian Psychological Society.