What are your reception hours?2023-01-24T22:02:36+00:00

Our reception hours are 8.45am – 5.00pm, Monday – Friday. We also have a 24 hour answering service so you can leave a voice message and our receptionists will response during opening hours.

Do you offer after hours appointments?2023-01-24T22:03:24+00:00

We offer a very limited number of after hours appointments and these are generally provided to on-going clients who have been attending appointments at Mind Health Care for some time. Clients should generally expect to attend our service between 9am and 5pm Monday to Friday.

Do I need a referral?2023-01-24T23:58:55+00:00

You don’t need a referral to attend Mind Health Care. However, a referral from a GP usually allows you to claim a rebate for a portion of the fee. For Medicare clients you will need a referral AND a mental health treatment plan. For TAC and WorkCover clients, you will just need a referral. Please don’t hesitate to speak with us or your GP about your individual circumstances and how you can access a rebate.

What is a mental health care plan?2023-01-24T22:15:00+00:00

A mental health care plan is a plan for people with a mental health issue. If you have a mental health issue, your GP can write out this plan. It identifies what type of health care you need, and spells out what you and your doctor have agreed you are aiming to achieve. It also refers you to a mental health service such as Mind Health Care. If you have a mental health care plan, you can receive a Medicare rebate for up to 10 individual sessions with a psychologist in a year.

Do you see Workcover, TAC, DVA or NDIS patients?2022-05-30T03:56:34+00:00

Yes we do. DVA and NDIS clients will need to provide reception with their claim details and we will bill the DVA or NDIS directly. TAC and Workcover clients are charged in line with our private consultation fees and it is the clients responsibility to seek reimbursement from their funding body themselves.

What is the Assessment Service?2020-10-08T06:08:58+00:00

Every referral to Mind Health Care is carefully evaluated in order to assess your needs and advise you on which psychologists are best suited to your needs and have the skills and expertise in the area you require. Our receptionist will ask you a series of questions and then the principle clinical psychologist, Dr. Brendan Meagher reviews your referral information in order to provide you with informed advice about which psychologists are best suited to address your needs. You can then use this information when making your decision about working with one of our psychologists. There is a one off $75 charge for this service. This process has been found to provide for a better therapeutic alliance between psychologist and patient.

What should I bring to my first appointment?2023-01-24T22:06:57+00:00

You don’t need to bring anything but please arrive 5-10 minutes early so that you aren’t in a rush and you have time to settle in our waiting room before your appointment. You might be a little nervous before your first appointment, that is totally normal (your psychologist will be a little nervous too and that is a good thing because mental health matters and your psychologist will be keen to do a great job). Some people feel pressure to be able to describe their situation clearly in the first session. If you could describe your situation clearly you probably wouldn’t require the appointment! At your first appointment your psychologist will work through a set of semi-structured questions that will help them to understand your situation and towards the end of the first session together you will work out some goals that you want to achieve over the course of your sessions.

How long do appointments last?2023-01-24T22:07:20+00:00

Your appointment will be approximately 50 minutes.

Do you have any cancellation or non-attendance fees?2021-06-20T22:38:21+00:00

Yes we do. We are a private practice, if a client does not attend their appointment the psychologist is not paid. Please see our fees page to read our cancellation and non-attendance policy.

Do you have car parking?2023-01-24T22:08:30+00:00

Yes we have off street parking at the rear of our building which you can enter from Wilsons Road.

Do you have disabled access?2018-07-22T15:49:17+00:00

We have wheelchair friendly access to our building and wheelchair friendly toilet facilities.

Do we have any child psychologists?2023-01-24T21:51:32+00:00

We currently accept a very limited number of referrals for clients under 16 years of age. Please speak to reception for the latest information on our capacity to work with children.

Can I bring my child to my appointment?2023-01-24T21:51:52+00:00

We ask that you do not bring your children to your appointment. It is generally not appropriate for children to attend sessions and children are not able to remain unsupervised in our waiting room.

I’m on a corrections order or credit bail program can you assist me?2023-01-24T22:06:20+00:00

Unfortunately our psychologists do not have expertise in forensic psychology and therefore we do not accept these.

Do you accept patients who are currently clients of DHS child protection?2023-01-24T21:52:34+00:00

Unfortunately our psychologists do not have expertise in this specialised work. We encourage you to speak with DHS child protection about psychologists they would recommend who do have expertise in this area.

Do you assist with DSP applications?2019-03-26T00:24:52+00:00

We do not see clients for the primary purpose of completing a DSP application.

Do you provide couples and family therapy?2023-01-24T22:44:59+00:00

Unfortunately, we do not currently offer couples and family therapy.

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